Jobs with RFS Corporate Members

Technical Support Officer

Surrey

Job details

Location

Surrey

Salary

£24,323

Hours of work

Flexible working, Full-time, Job share

Contract

Permanent

Closing date

April 8, 2024

About the Job

Forestry Commission – Forest Services – which the Technical Support Officer (Administrator) will be part of, are the government’s forestry experts facilitating delivery of government policy to protect, improve and expand England’s woods and forests. We advise nationally and locally on how to unlock the full potential of woodlands and the forestry sector to protect, improve and expand England’s valuable woodland assets. We encourage good practice through professional advice, partnerships, advocacy and grants while discouraging damaging or inappropriate forestry practice through regulations and standards.

Job Description

Our work involves engagement with an enormous range of people and organisations, from small landowners and wood business through to large corporations and other public bodies. We are seeking a dynamic individual who learns quickly to provide technical support to our team of Woodland Officers, Woodland Creation Officers and Field Managers.

Responsibilities

Casework facilitation – provide technical support to South East and London Field Team to help optimise the deployment of field team skills and knowledge.

  • Prepare electronic case files from multiple platforms, including SharePoint, allocating cases, and providing further administrative support during processing
  • Update national and local ‘trackers’. Owning and maintaining a rolling progress report using Power BI and Excel to create local reports and dashboards to provide management information on all casework for managers.
  • Prepare electronic Forestry Commission case files on local network and supporting Field Managers in uploading approved case files.
  • Download applications for various schemes, conduct checks & prepare template & supporting documentation for Field Team.
  • Support wider team members with ad-hoc requests including reporting, data interrogation and technical and system advice.

Triaging enquiries from the South East and London TSO email inbox (and other sources) answering or forwarding to relevant team members if required.

Provide admin support including dealing with, and responding to, queries from the public, applicants, external organisations and other public bodies.

Support field team with updates to National regulations and process changes

While most of the work is administrative the post offers an opportunity to learn how trees, woods and forestry deliver a range of environmental, social and economic benefits and how Government supports this.

Person Specification

Essential:

  • Excellent interpersonal and influencing skills demonstrating the ability to build and maintain effective working relationships with internal colleagues and our customers.
  • Excellent communication skills both written and verbal.
  • Good computer skills and competent and confident user of MS Office, especially Excel
  • Willingness to learn new systems and develop IT skills particularly around reporting.
  • Experience of delivering quality services to a diverse customer base.
  • Demonstrate previous examples of delivering work in a specific time frame
  • Ability to pick up work quickly, prioritise and manage a varied workload.
  • Experience as working as part of a team.

Desirable:

  • Understanding of forestry and woodland management.
  • Evidence of maintaining Continuous Professional Development.
  • Experience of using Power BI

Find full job details and how to apply here.